Privacy Policy
About us
MOKATE UK LTD (“we”, “our”, “us”, “Mokate”) respect the privacy of our customers and website users (“you”) and we recognise the need for appropriate protections and management of your personal information.
When we, and our service providers, collect and use your personal information and special category data, we are the data controller for the purpose of Data Protection Legislation (defined below).
Purpose
We have prepared this Privacy Notice to assist you in understanding what information we collect about you and how that information is used by us and by third parties.
KEY TERMS
When we refer to Data Protection Legislation we mean the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”); and the UK Data Protection Act 2018.
Personal information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number, email address, etc., and also online identifiers and location data such as IP addresses and mobile device IDs.
Special category data means personal information revealing your racial or ethnic origin; political opinions; religious or philosophical beliefs; or trade union membership; genetic data; biometric data; data related to your health or data concerning your sex life or sexual orientation; and criminal convictions or involvement in criminal proceedings.
A data controller is someone who decides why personal data is to be collected and how it will be used and treated.
CONTACT US
If you have any questions regarding the Privacy Notice you can contact us by email on cs@mokate.uk, by phone on 0131 338 6760 or by post to Mokate UK Ltd, Westpoint, 4 Redheughs Rigg, South Gyle, Edinburgh, EH12 9DQ.
If you are unhappy with how we handle your personal information you can write to us using the contact details noted above; and / or notify the Information Commissioner’s Office (ICO) (please see: https://ico.org.uk/concerns/ for more information).
HOW DO WE USE YOUR PERSONAL INFORMATION AND WHY?
HOW DO WE KEEP YOUR PERSONAL INFORMATION UP-TO-DATE?
Please contact us as soon as possible after there is any change to your personal details, including your contact details.
DO WE SHARE PERSONAL INFORMATION?
We contract with third party service providers and suppliers to deliver certain services.
The following third parties may have access to your personal information and, in some circumstances, your special category data (if applicable), for the purposes noted below:
- Our website hosting and design company, MTC Media Limited;
- any other person who is authorised to act on your behalf;
- regulators, government departments, law enforcement authorities, tax authorities and insurance companies;
- any relevant dispute resolution body or the courts; and
- persons in connection with any sale, merger, acquisition, disposal, reorganisation or similar change in our business
Except as provided above, we will not share personal information with any other third parties without informing you beforehand, unless required by, or in connection with, law and / or regulatory requirements.
We will not sell, trade or lease your personal information to others.
EUROPEAN ECONOMIC AREA
The data that we collect from you will usually be stored inside the UK or the European Economic Area (EEA).
However, if you live or work outside of the UK or the EEA, we may need to transfer your personal data outside of the UK or the EEA to correspond with you. Where this applies, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
We also may transfer data outside the UK or the EEA where our, service providers host, process, or store data outside the UK or the EEA. Where we do this, we will ensure that the transfer is to a country covered by a decision of the European Commission or is otherwise made in circumstances where we have put appropriate safeguards are in place to protect your data in accordance with the Data Protection Law.
RETENTION PERIODS
We will not hold your personal information for any longer than is necessary for the uses outlined above, unless we are required to keep your personal data longer to comply with the law and any regulatory requirements.
We apply the following retention periods: For all enquiries submitted via the website: 6 months
YOUR RIGHTS
You have certain rights under the Data Protection Legislation which can be exercised by contacting us, including:
- the right to access the personal data held about the you by making a subject access request in accordance with the Data Protection Legislation. We may charge a reasonable fee when a request is manifestly unfounded or excessive;
- the right to have your personal data rectified if it is inaccurate or incomplete;
- the right to request to have your personal data deleted in certain specific circumstances as set out in the Data Protection Legislation;
- the right to request to restrict the processing of your personal data in certain specific circumstances as set out in the Data Protection Legislation;
- the right to ask us not to process your personal data for marketing purposes or for purposes based on our legitimate interests;
- the right to ask us to not undergo automated decision making; and
- where you have provided consent, to request to withdraw such consent at any time.
Please note that if you choose to exercise your rights to have personal data restricted or deleted, then we may not be able to respond to your query.
Further details about your rights can be found on the ICO’s website at https://ico.org.uk/.